Terms

Terms and conditions.

Effective November 10, 2026. These terms apply to every booking with Elucidate Estates.

1. Agreement

These Terms are a binding agreement between Elucidate LLC, doing business as Elucidate Estates (“Elucidate,” “we,” “us”), and the person or company that books our services (“Client,” “you”). You accept these Terms when you book, sign a quote, pay, or accept delivery. If a signed service agreement or quote conflicts with these Terms, the signed agreement controls.

2. Services

We provide real estate photography, video, virtual tours, aerial (drone) media, floor plans, virtual staging and twilight editing, and related services, as described in your quote, order or invoice. Work outside that scope needs your written approval and may cost extra.

3. Pricing, taxes and payment

  • Pricing. Prices on our website are starting prices. Your price is set on your quote, order or invoice. Residential pricing is based on the property’s heated square footage. If the property is larger than the size given at booking, we’ll bill the correct tier.
  • Travel. Properties outside our usual San Antonio and Dallas–Fort Worth service areas may carry a travel fee. We’ll tell you the fee before you confirm the booking.
  • Taxes. Prices don’t include Texas sales and use tax. We charge it where required, including on separately billed fees such as travel.
  • When payment is due. Payment is due at delivery.
  • How to pay. We accept card payments, ACH transfers, checks made out to Elucidate Estates, and Titus Pay at Close. Titus handles approval for Pay at Close orders, and its own terms apply. If Titus doesn’t approve an order, payment is due by another method at delivery.
  • Unpaid balances. We may withhold media until you have paid in full, and the license in Section 7 starts only on full payment. If a balance stays unpaid or a payment is reversed or charged back, we may deactivate delivery links and hosted tours, require payment before future bookings, and use reasonable collection efforts.

4. Scheduling, rescheduling and cancellation

  • We schedule appointments by mutual agreement. A booking is confirmed once we confirm the date and time with you.
  • Rescheduling or cancelling at least 24 hours before the appointment is free.
  • Changes made with less than 24 hours’ notice, and no-shows, incur a $75 fee.
  • If we arrive and can’t start within 15 minutes because of access or readiness problems, we may charge the fee above or reschedule, at our discretion.
  • Twilight and drone work depends on sunset times and conditions, so those appointments have fixed start times.

5. Weather and aerial operations

We may postpone exterior, twilight or drone work for weather, wind, airspace restrictions or safety, with no fee to either party. If you’d rather go ahead in poor conditions, such as overcast skies, wet ground or seasonal landscaping, we’ll shoot as scheduled, but a later reshoot for those conditions is billed at our standard rates.

Drone flights are conducted by an FAA-certified Part 107 remote pilot under applicable federal, state and local law. We may decline or stop any flight we believe is unsafe or unlawful. Aerial media isn’t guaranteed if we can’t get airspace authorization or conditions prevent a flight. If we can’t fly, we won’t charge you for the aerial portion.

6. Your responsibilities and authority

You confirm that you own the property, or that the owner (and any occupants or tenants) has authorized you to arrange photography, including aerial photography, and to publish the resulting media. You agree to:

  • provide access at the scheduled time;
  • have the property ready: clean and staged, lights on, pets secured, and vehicles and personal items put away (our Getting Ready Guide covers the details);
  • provide a safe environment and tell us about any hazards;
  • tell us about any people, artwork or sensitive items that shouldn’t be photographed.

Our team doesn’t move heavy furniture, valuables or fragile items, and we don’t photograph people without their consent. We aren’t responsible for conditions we can’t reasonably control, and delays or an unready property may reduce the scope or quality of the work. We may end a shoot if we believe the site is unsafe or our team is treated in an abusive way. In that case, fees for reserved time are still due.

7. Copyright and license

  • Ownership. We own the copyright in all photos, video, tours, floor plans and other media we create.
  • Your license. Once you have paid in full, you receive a non-exclusive, non-transferable license to use the media to market and advertise the photographed property. That includes the MLS, listing portals, your websites and social media, and print and online advertising. After the property sells or leases, you may keep using the media to show it as one of your past listings, for example in “just sold” posts and your portfolio.
  • Sharing. You may share the media with the listing brokerage, the property owner, and service providers working on the listing.
  • Limits. You may not sell or sublicense the media, use it for other properties, or use it for stock or unrelated commercial purposes. You may not remove watermarks or credits where they are required. The license stays with you: if the listing moves to another agent or brokerage, the new agent needs their own license from us. Builders, architects, designers, stagers, vendors, HOAs and publications also need their own license.
  • Other uses. Any other use needs our written permission and may require an additional fee. Our Digital Use page explains the license in plain terms.
  • Our use. We may use the media in our portfolio, on our website and in our promotion. We won’t publish identifying details beyond what is already publicly advertised. You can ask in writing for specific images to be excluded.

8. Delivery and hosting

We deliver media electronically in the format listed on your quote. We aim to deliver photos by the next business day. All media is delivered within 3 business days of the shoot unless your quote gives a different timeline. Video, 3D tours, floor plans and advanced edits can take the full time. Rush delivery may be available for a fee.

We keep archives for 6 months, but we aren’t a storage service, so please download and back up your files promptly. Re-delivery after 6 months may incur a fee.

3D tours, property websites and similar hosted media run on third-party platforms (for example, Zillow 3D Home tours are hosted by Zillow). Those platforms’ own terms apply, and their availability, features and hosting periods are outside our control. Any hosting period we provide is stated on your quote.

9. Editing, AI tools and disclosure

  • Standard editing is included. That covers color, exposure, perspective correction and removal of minor temporary items.
  • Advanced editing costs extra and is applied only as you direct. That includes virtual staging, twilight conversion, sky replacement, object removal and AI-generated or AI-altered content.
  • We label substantially altered images and can provide the originals on request.
  • You’re responsible for following MLS rules and any state or brokerage requirements on disclosing altered images. You must not use edits to misrepresent a property’s condition, size or features. We may decline edits we believe are misleading.
  • Floor plans and measurements are approximate and provided for marketing only. They aren’t surveys, appraisals or official square-footage figures, and you should verify any dimensions before relying on them.

10. Revisions and reshoots

Please report any quality or accuracy concerns within 5 business days of delivery. We’ll correct genuine errors in our work at no charge. Reshoots caused by property readiness, access problems, or conditions you chose to shoot in (Section 5) are billed at our standard rates.

11. Refunds

Because the work is performed for you and delivery is digital, fees are generally non-refundable once a shoot is completed. If we can’t complete a booked service for reasons within our control, we’ll reschedule it or refund the portion we didn’t perform.

12. Insurance, liability and indemnity

  • We are responsible for property damage directly caused by our negligence, subject to the limits in this section and our insurance coverage. Please report any damage within 48 hours of the shoot so we can look into it promptly.
  • To the fullest extent the law allows, our total liability for any claim relating to our services is limited to the fees paid for the affected job. We aren’t liable for indirect, incidental or consequential damages, including lost sales, lost listings, or a property failing to sell.
  • You agree to indemnify us against third-party claims arising from your lack of authority over the property, unsafe or undisclosed conditions, or misuse or unlawful use of the media, including misleading alterations made after delivery.

13. Privacy

We use Client and property information only to provide and market our services. We share it only with people who need it to do that work, such as the MLS, delivery platforms, payment processors (including Titus for Pay at Close orders), and editors working for us. We don’t sell personal information. Property photos are intended for public marketing. We keep Client contact information and payment records as the law and our business needs require. You may ask us to correct or delete personal information we hold, subject to legal retention requirements. See our Privacy Policy for details.

14. Termination

We may suspend or end services if you breach these Terms or fail to pay, or if safety, legal or access concerns prevent us from completing the work. Fees for work performed or time reserved remain due.

15. Force majeure

Neither party is liable for delays caused by events beyond its reasonable control, such as severe weather, emergencies, illness, government action or airspace restrictions. We’ll reschedule when practical.

Texas law governs these Terms, without regard to conflict-of-law rules. The parties will first try to resolve any dispute informally for 30 days. Any lawsuit must be brought in the state or federal courts located in Bexar County, Texas, and each party consents to that venue.

17. Changes to these Terms

We may update these Terms. Updates apply to future bookings, and the version in effect when you book governs that job. The current version is always posted at elucidateestates.com/terms with its effective date.

18. Electronic acceptance and notices

Acceptance by e-signature, checkbox, written confirmation or payment is binding. We may send notices by email to the contact details on your booking. You can reach us at jared@elucidateestates.com or 210-941-4148.

19. General

If any provision is found unenforceable, the rest remains in effect. Not enforcing a term isn’t a waiver of it. You may not assign these Terms without our consent. These Terms, together with your quote or service agreement, are the entire agreement on this subject and replace any earlier discussions about it.